The configuration for your ipad could not be downloaded invalid profile
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Jul 31, 2022 · Profile installation failed - iPad I got this new iPad from a companys office and they have installed a profile configuration. Tap Install in the upper-right corner, then follow the onscreen instructions. I have an iPhone that I'm preparing for an employee. So far everything works and the device appears in both ABM and MDM. I can not help you with that, because you use JAMF Now and not JAMF School. A server with the specified hostname could not be found; Apple Configurator. Just tried a used device - right after I put in my credentials at Remote Management, I get "The configuration for your iPhone could not be downloaded from Compass Helath, Inc. If I setup an iPad manually by hand, it also fails with Use a keyboard and mouse or trackpad across your Mac and iPad; Hand off tasks between devices; Cut, copy, and paste between iPad and other devices; Stream video or mirror the screen of your iPad; Use AirDrop to send items; Connect iPad and your computer with a cable; Transfer files between your iPad and computer. Invalid profile or HTTP - 403 Forbidden. If I go in Jamf and change the name to James Bond and save it, the name won't change. I say that as no settings were changed when this happened. Check this to factory reset in iPhone and iPod, iPad; Note: If you're using EC build above 2224. Here are all the steps I've taken in Apple Configurator. The default one MUST allow iOS for the ABM-Profile to work correctly. Go to iPadOS Settings > Safari and select the Clear History and Website Data option. Sign in 2. Aug 24, 2022 · When connecting to the mdm network it "loads" for a while and says this error: Configuration could not be downloaded from "Organization name here". Is there some Internet related thing that has to happen when downloading a configuration profile via DEP? Common errors while enrolling iOS device in Apple Business Manager. " "Profile Installation Failed The request timed Apr 25, 2018 · Instead of using User Initiated Enrollment, why not just enroll the devices into DEP with Apple Configurator 2 - there will be a 30 day period until the MDM profile becomes fully mandatory, but it seems that is what you are trying to achieve. One of the following errors may be returned on the device itself or in the Workspace One UEM logs: On Device: "The configuration for your iPad could not be downloaded from <Organization Name>. Verify if the MDM server is reachable from another device in the same network. Oct 13, 2017 · We can't enroll new hardware via DEP in our MDM (Profile Manager MacOS Server 5. I am adding a device via AppleConfigurator 2 to the ABM and reassign it to the mdm server. 3. The presence of a Remote Management profile indicates that the device is centrally managed by an Enterprise or Educational establishment. Hi, I have ProfileManager set on macOS Mojave. Dec 5, 2022 · Posted on Dec 6, 2022 10:35 AM. Fix: The Configuration for Your iPad Could Not Be Downloaded Have you stumbled upon the error “The configuration for your iPad could not be downloaded”? Well, don Mar 17, 2020 · Hey guys, ever solved this? We are getting now this messages also Jan 24, 2020 · Some are chugging along now. Be sure the Serial Number radio button is selected and enter the serial number of the iPad. Transfer files between devices MDM Profile not installed (only for iOS 12. Jan 24, 2020 · I am not sure what could have changed. Everything seems to be Synced. I'm able to confirm that this appears to be resolved for us as well. 6) since beginning of this week. DEP token expired or not syncing properly. May 15, 2023 · There are a couple of reasons why you might receive an Invalid Profile error while enrolling in Apple devices. Clearly something that I cannot see is the problem as the GUI-based profile deploys cleanly to an iOS device, while the PS-based profile bricks the device. Dec 5, 2023 · After accepting Apply configuration on the device, you might see the error: "Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]. It sounds like you are not being prompted on some devices for your Mobile Device management. - Ensure that your network firewall does not block the Simple Certificate Feb 8, 2021 · Device is unable to reach out during initial configuration and pull configuration. The request timed out. ) I have already checked Device Restrictions, iOS is allowed. 1, you should enable Tools and Remote control port (8443) for inbound traffic. Next we need to configure the MDM enrollment, choose Manual since we will add the link to the configuration profile by not using DEP. We have never used deployment profiles - 233730. I am trying to use Apple Configurator (on MacOS) to add iPads to Apple Business Manager - Without adding any MDM, at this stage. 4. Dec 22, 2017 · Dec 23, 2017 1:11 AM in response to madra31. I just updated our Apple Push cert in December and have deployed phones since then without issue. Go to iPadOS Settings > Safari > Request Desktop Websites and turn off “Request Desktop Website on All Websites”. (i joined 6 weeks ago and fixing the mess!). FFMZV85NJC6D. I had issues with that. Tap the existing management profile, and tap Remove Management. I've searched around and haven't been able to find anything yet therefore I ask for help here. Check this to factory reset in iPhone and iPod,iPad. Edit the name of the profile. The Configuration profile is not available “. Also Apple Business Manager where the said mdm server is associated. Select the iPhone and click Prepare. Apr 16, 2021 · Hi there DinoSapere, Thanks for using Apple Support Communities. Select Manage Devices from the Menu on the left. I have an ipad air2 tablet, I decided to reset it to factory settings and after that I want to reconfigure it and on the second item I see the icon "Remote control": After registering with the remote control service, this ipad can be controlled by: Intraservice Göteborgs Stad. Welcome to Unlocksource : Its all about Tech, Mobile Reviews & SolutionsGuys Please Like The Video And Comment SubscribeThanks For Watching Download 3uTools if you haven't already Open 3uTools Connect your device with the USB cable (charger, prob) Wait, and go to toolbox. When we reset (wipe) devices we are now hitting the following error: "The configuration for your iPad could not be downloaded from Eugene School District 4J" "Invalid Profile" This has happened sporadically the last few days, our techs have said they eventually clear. The configuration is not available A server with the specified hostname could not be found. We also sometimes see cases where the devices simply didn't catch what they needed to fast enough (in laymans May 10, 2023 · The time and date is an issue as that doesn't always change as soon as it should, and despite the Wi-Fi profile being included in the ‘Prepare’ process through Apple Configurator, I still enter it manually other it says ‘Configurator could not download and apply the cloud configuration on “iPad” because there was a network error’. I have also had a couple where I had to disable DEP through the Casper pre-stage enrollment setting. these are owned phones. This site contains user submitted content, comments and opinions and is for informational purposes only. Click the OK button. Posted on Apr 22, 2024 1:57 PM. This article lists a few of the causes and solutions to help with troubleshooting. Receive message: invalid profile: When setting up a new iPad after entering wifi information. 1 day ago · The configuration for your iPhone/iPad could not be downloaded from <Company Name>: Invalid Profile. Apr 15, 2022 · On a Mac, you can combine user configuration profiles with device configuration profiles. There are no replies. Specify the Configuration Type as Manual. If you have multiple configuration profiles containing similar payloads with different settings, the resulting behavior is undefined. This is serial number FFMV6DBNHFLW. 1 on Sierra 10. Reach out to Apple directly for help with this issue Oct 22, 2021 · This worked and got the ipads back up in working order. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the Nov 13, 2017 · IPAD WILL NOT CONNECT TO MERAKI TO LOAD CONFIGURATION . The configuration for your iPhone/iPad could not be downloaded. . You may be able to find tips in the Mobile Device Management user guide here: Mobile Device Management settings for IT administrators. While still plugged into Configurator run Prepare, when ready start the enrollment process on the iPad. Invalid Profile. Eventually seem to go through but bloody annoying. Mar 31, 2021 · Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple and protects personal privacy. Dec 3, 2018 · The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get “Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]” error after accepting “Apply configuration” on the device. i am getting invalid profile issue during enrollment. Nov 5, 2021 · The Fix The configuration for your iPhone/iPad could not be downloaded from <Company Name>: Invalid Profile. I have configured MDM server (Intune) successfully via the Apple Business Manager. To verify, the user has to navigate to Settings->General->Profile->MDM Profile on the device. -Created WiFi Profile and applied it to the Blueprint. Not really sure where to go from here so any suggestions would be greatly appreciated. Feb 20, 2021 · Apple Footer. " Confirming the activation status of both the enrollment program and VPP token, we've also attempted to address the problem by generating a new profile and assigning it to a test device. To install the profile, follow these steps: Open the Settings app. Sorted, they weren't Nov 20, 2023 · The script runs without error, and the PS generated Enrollment Profile is identical to the GUI generated profile when viewed in both the GUI and via a Get; right down to the spacing. ( 4) stedman1. com devices. Scroll down on the Device overview page and on the left look for "Enrollment device platform restrictions" click on that. Troubleshoot when an Intune profile fails to install on an iOS or iPadOS device. Mar 27, 2014 · However, when I go through the setup process with one of my iPads I am testing, I attempt to set the iPad up as a new iPad, am told that my school will automatically configure the iPad, I choose "Next" and I get the error: "The configuration for your iPad could not be downloaded from "my school" Invalid Profile. You can remove MDM profile by usign iActivate software Mar 20, 2019 · The configuration is not available. DjShroll. But we have confirmed no change in group for the device. Resolution: Oct 15, 2021 · Level 10. nicktheitguy (Electric Sheep) December 3, 2018, 3:20pm 9. I tap apply then next and I get: The configuration for your ipad could not be downloaded from <company name>. Back to the Apple TV, It says that its under supervision from my MDM and ask to continue, after that screen, it says after few seconds that It was not able to download it. Request Expired. Posted on Oct 15, 2021 7:59 AM. Under Choose an Action select Unassign Devices. Mar 11, 2014 · I then provisioned a supervised ipad, tapped throught the language, region etc screens then got a new screen at the end, "<Company name> can automaticly configure your ipad", with the options apply configuration or skip. Pretty much exactly what the title says. Stop there, and click Deactivate on the 3u Toolbox. Hi all, i am new to intune and having issues with the iOS device enrollment. Right-click and choose Prepare as shown in the below image. That's a good thought. 1. Oct 1, 2020 · Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Dec 3, 2019 · However now I am getting the following error: Invalid Profile [MCProfileErrorDomain – 0x3E8 (1000)] My organization is set correctly in Apple Configurator, as is the enrollment URL. Check your network connectivity. Invalid cursor: The cursor was rejected by Apple or not found. This is because Apple has prevented you from doing so since December 14, 2023, just when you are on the confirmation screen and it asks you if you want to download the profile, you change the date of the phone before December 14, 2023 and then return to the page and click on confirm. . Under Device type restrictions, select All Users Use a keyboard and mouse or trackpad across your Mac and iPad; Hand off tasks between devices; Cut, copy, and paste between iPad and other devices; Stream video or mirror the screen of your iPad; Use AirDrop to send items; Connect iPad and your computer with a cable; Transfer files between your iPad and computer. On an iPhone, iPad, or iPod touch, if there are conflicting restrictions, the more restrictive one wins. Still enrollment ist possible via Apple Configurator or manually after downloading the profile from the Mydevices site. Connect the ipads to your mac and open Apple Configurator 2 and select the ipad or ipads and select the Prepare. we don't even use the mdm anymore and haven't for years. Description: Apple purges old enrollment profiles from their servers every now and then. Profile status showing pushed. After unlocking the domains of the MDM, everything works fine. Reboot the iPad. Select the device using the check box on the left and click Reset Token from the More Actions on the top. Select Edit next to the Platform settings. Jan 8, 2023 · Problem with ipad setup Hello, I have a problem. They can retry syncing from the Intune service. i am stuck between this page and the page where it says update completed. the Meraki SM application now is confirming enrollment status correctly. and the remote management login page wont appear. Just to give the background information, i imported the ios device (iphone) using apple configurator 2 in Apple Business Manager and reassigned to intune MDM. It will eventually get to a point where it says "Configuration could not be downloaded". Problem: Apple Enrollment Profile needs to be refreshed. Otherwise try again Feb 7, 2022 · Open Settings on the iPadOS device > General > Device Management. During setup, proceed as normal, until the part before the "blahblah will install cacablahblah profile on your device". The iphone is already appearing in the intune apple Jan 13, 2021 · Most common causes are: APNS certificate expired. A cloud configuration is already present on this device. Here is a guide I am sure you could adapt to your Jamf instance. Sign in to the Microsoft Endpoint Manager admin center > Devices > Enroll devices > Enrollment restrictions. If the Profile is not installed, the user has to click on Install. Erase your iDevice. Edit: We used to use Apple Airwatch (VMware) but recently changed to Microsoft Intune. Under Device type restrictions, select All Users > Properties. Feb 13, 2024 · Feb 28, 2024 9:11 AM in response to itsasphalt25. Press back, connect to Wi-Fi and it should re-activate fine. Jul 14, 2021 · Please check your network connectivity. This seems to be either an update to intune and update for Apple or a new requirement set by Apple for the profiles. Contact the Intune support team. When completed, click Remove Profile from More actions and refresh the page. Thank you for the response. To remedy this, ensure that: - "Airplane Mode" is turned off. Also, I have made some changes to default enrollment profile. Click Next and select New Server. Sep 14, 2016 · Users dealing with Apple devices which are currently, or were, enrolled in Apple Device Enrollment Program (DEP) may face MDM invalid profile issues: “ The configuration for your iPhone or iPad could not be downloaded. Possibly related to Apple outage this morning? Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page If the phone is DEP'ed, as above make sure the MDM server your pointing it to has active enrollment profile/token, then on a Mac/PC, download iTunes and connect the affected iPhone to it to reset it to factory settings. It doesn't even matter if you create another Rule with another group as priority 1 with iOS Allow. On the Edit restriction page, select Allow for iOS/iPadOS and proceed to the Review + save page, then select Save. 4, Apple Configurator 2 v2. Select do not enroll in MDM. May 26, 2021 · I have recently created an Apple Business Manager account, purchased iPads through the Apple Business Store which linked directly into Devices under business. Option 4: Navigate to the console lifecycle status page. In some cases there are issues with the actual DEP profile itself and simply creating a new one and assigning it to those devices will resolve. Intune IOS - SCEP Configuration Failed server returned an invalid response. If I setup an iPad manually by hand, it also fails with Back to Jamf Pro (up to date), I can see the Apple TV's showing up and I can assign them a PreStage Profile, after few seconds it shows that its properly "assigned". Thanks for this tip! Dec 1, 2018 · I cannot manually apply without DEP because the devices are enrolled in Apple Business. I can confirm that this issue occurs if the Default Enrollment Restriction does not allow iOS. Sep 29, 2017 · Select the device and click Prepare, this will start a wizard to configure the device into Supervised mode. 3. Open Settings on the iOS/iPadOS device > General > VPN & Device Management. However when I set up the devices they come to a Remote management screen Mar 19, 2020 · I am not sure what could have changed. Reason: The configuration for your iPhone could not be downloaded from organization name. Nov 10, 2017 · Click on Get Started to the right of Device Enrollment Program. Jan 24, 2017 · HOWEVER, right after I get through the "choose a Wi-Fi network" and it shows that I am connected (little icon at top of screen) the next button tries to retrieve the configuration and then gives me the following message: "The configuration for your iPhone could not be downloaded. The configuration is not available". Getting noticed. The problem is that when I go to set it up this screen appears, saying profile installation failed the profile “00000000-0000-0000-A000-4A414D460003” must be installed interactively. Re-enroll the device. I go into Apple configurator for mac (don't have access to an iphone atm) and plug in the ipad then tell it to "erase all content and settings" and upon reaching the remote management page it tells me The configuration for your ipad could not be downloaded from <company name> - Invalid Profile Apr 11, 2024 · In Intune, if you go to Devices > iOS/iPadOS > iOS/iPadOS Enrollment > Enrollment program tokens > Select your active token > Go to your Profiles sections > Click one of them and make sure that in your Properties, the 'Authentication Method' is set to 'Setup Assistant with modern authentication'. Invalid Profile". I can prepare them on AC2 and they appear in ABM under the "Apple Configurator" MDM Server. Log on to the Meraki MDM management page: Mar 8, 2024 · Edit the support phone number for your profiles. Nov 11, 2015 · Restore it one more time and instead of activating over Wi-Fi, try activating through iTunes. 283,156 points. Resolution The configuration can not be downloaded. Reason: The Configuration for your iPhone could not be downloaded from organization name. 2. Nov 2, 2023 · Intune/Endpoint Manager Enrollment - Remote Management "A server with the specified hostname could not be found" I have enrolled a iPhone 8 on Intune/Endpoint Manager, I assigned a Profile. I enter my AD credentials and next screen is the following message: The configuration for your ipad could not be downloaded from Amy's Kitchen Inc; invalid profile Nov 3, 2021 · Apple Footer. Once in there you should see 4 tabs and it default takes you to the "Android Restrictions" one. Tap Profile Downloaded or Enroll in [organization name]. Even after successful sync, the device does not get listed on the DEP Devices page on the Hexnode portal. When I go through the set-up it says "(Name of school) will automatically configure your iPad". Factory reset your device in recovery mode and try to enroll again. "The configuration for your iPad can not be downloaded. Click on "iOS Restrictions" instead then click the blue Feb 14, 2016 · On DEP iPads we are getting message. Select the Organization. " This is due to an invalid enrollment URL. Transfer files between devices May 24, 2018 · However, every time I Prepare an IPhone 5s running 11. Apple Configurator 2 and Invalid Profile. The configuration is not available. Jun 21, 2023 · Apple Configurator and Apple Business Manager. Apr 17, 2019 · Cannot download configuration profile. This month on trying to deploy another device I started receiving a new error, “the configuration for your iPad could not be downloaded from [my client’s server] “Invalid Profile. Sep 22 2021 12:47 PM. I noticed this today as well. Dec 6, 2022 · I used Apple configurator 2 to create a blueprint that includes wifi, and assign it to my iPads. Click File and choose New Blueprint and name it. If there is a managment profile, please remove it. Make sure there aren't any Device Enrollment Restrictions. On the next startup it'll grab a new enrollment profile that you've hopefully setup correct. Click Install. Hello macsysadmins! Have an issue with AC2 , ABM and Intune. Have no way of doing that, as I moved from that city long time ago, I’ve removed it and it worked but then decided to factory reset and says that The issue is after this when I fresh setup the iPad and it grabs the Remote Management profile and says "The configuration for your MDM_NAME_HERE could not be downloaded Invalid Profile". The admin hasn't worked for us for some time. apple. Invalid configuration profile name: The configuration profile name is either invalid, empty, or too long. The iPads are assigned in Apple School Manager and have been added to the correct PreStage config in JAMF. Dec 3, 2018 · Connect the iPad to a Mac running Configurator 2, run restore on the iPad, when finished, while still plugged into Configurator run through the set up on the iPad until you have connected it to the Wi-Fi network, stop there. Resolution. 0 or later versions) Check if the steps to manually install MDM Profile on the device have been followed correctly by the user. Going through the Startup process it displays the Remote Management screen. Unsure how to fix this, I have tried forcing this process with Apple Configurator 2 as well and that did not work. iPad could reach the Apple School Manager (education Version of Apple Business Manager) and by that I could see the profile name, I gave my MDM, but that was it. Using MacOS High Sierra 10. Jun 13, 2024 · Install a profile. Open the newly created Blueprint and click Profiles, you have to add the newly created Wi-Fi profile (which was created in step #2). Currently all our iPads (100+) are unmanaged. 7 with the device successfully set to Supervised and Organization (XXXX) applied. Invalid Profile" - this is the message that started all of it for me. Invalid profile. Go into Microsoft Endpoint Manager click on Devices on the left panel. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Sep 22, 2021 · In response to lhommedl. Select Supervise devices and allow devices to pair with other computers. I've followed various guides but all are saying the same steps of creating the server and org in AC2 and the wifi Apr 22, 2024 · Intune IOS - SCEP Configuration Failed server returned an invalid response. So trying to enrol them in Intune. It tells me: "The configuration for your iPad could not be downloaded from (My ABM Account). Mar 3, 2021 · Here is the line that I think is important: Setup(ManagedConfiguration)[275] <Error>: Handle challenge, trust evaluation failed: \M-b\M^@\M^\DigiCert Global Root G2\M-b\M^@\M^] certificate is not trusted. Cursor expired 1. iPhone 14. Locate the device in the ABM/ASM portal Oct 5, 2020 · This happens when the iPad does not have network access, and cannot verify the profile that you're trying to push with Apple Configurator. After reboot test devices show the correct screens: Sep 21, 2017 · when adding AD credentials when setting up new iPad. There is no way to bypass the ‘Remote Management’ set up without releasing the device from Apple Business. i cannot go back to change anything with the time zone etc. 1. and within the profile The group is the same. Dec 3, 2019 · However now I am getting the following error: Invalid Profile [MCProfileErrorDomain – 0x3E8 (1000)] My organization is set correctly in Apple Configurator, as is the enrollment URL. When resetting the iphones ,it won't configure because of invalid profile, hence the fact we have not used in years . -Created Blueprint in Apple Configurator. iOS devices which had been enrolled prior to today are now sending and receiving updates from Meraki. Feb 22, 2021 · Option 3: Create a new DEP profile and apply it. I've added more detail to see if we can pinpoint the issue. Sign in to the Microsoft Endpoint Manager admin center > Devices > Enroll devices > Enrollment restrictions. I'm unsure why this is happening. Sometimes during re-imaging of Meraki MDM managed iPads the iPad will not be able to progress past the point of retrieving its device management policy and the following message will appear on the iPad screen: The configuration for your iPad could not be downloaded. I won't be satisfied with them becoming bricks. Verify that there aren't any forwarding rules or DNS routing that could be affecting this. Feb 21, 2023 · Re: Profile Not Found When installing Management Profile in iOS Device I know this is an old post, but I just ran into this exact issue on an iPhone 15 iOS 17. ) I have recreated the profile from Apr 19, 2021 · I'm tryng to assign an iPad to user, the same way they did it before, when I change the iPad's name manually in the iPad lets say to James Bond, the iPad's name will change but only in the iPad but it wont change in Jamf. Cause: The enrollment is blocked by a device type restriction. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the Mar 19, 2020 · Seeing lots here too. Install a profile. https Oct 18, 2019 · "The configuration for your iPad could not be downloaded from Long Road Sixth Form College" "cancelled" Does anyone know what might cause this? There's no firewall between the iPad and our JSS, they're both on the same network, same subnet. After you download a profile,* you’ll see the message Profile Downloaded or Enroll in [organization name]. Once released, it is my understanding that it cannot be re-added. This happens because of some errors in syncing ABM with MDM. Dec 5, 2023 · Complete the following steps to remove the existing management profile. ” To fix this open Configurator 2 -> Preferences -> Servers -> + -> [enter a name like mdm Jan 2018] -> [for “host name or url” use only the fqdn and no Feb 24, 2022 · Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Create a Wi-Fi profile and save it. May 22, 2015 · The configuration for you ipad could not be downloaded I got a device enrolled into the DEP and assigned a profile through my MDM which is MobileIron and added the device to the profile. Apr 19, 2021 · If you have access to your Apple Business Manager/Apple School Manager (ABM/ASM) portal try the following: 1. I tried restoring the ipad in recovery mode, connecting to several different wifi and hotspots, still the login for remote "Remote management configuration for your iPhone could not be downloaded from your company. 12. I just waited a minute or 2 and went back and tried again and it worked. My Corporate iPhone 14 - IT service desk is having trouble rectifying the issue when configuration failed to install Intune IOS. I'm pretty new to intune and I'm running into an issue where I go through setup on a new iOS device and when I get to remote management it throws me a "The Configuration for your iPhone could not be downloaded from company Invalid Profile". 4. Solution: Sign in to the Microsoft Intune admin center > Devices > Enroll devices > Enrollment restrictions. It can be set to "blocked" for iOS within Intune. 1 it fails to install the Meraki Remote Management - "The configuration for your iPhone could not be downloaded from XXXX. Possible causes are I manually deleted the device when the wipe got stuck on pending and reset from the iPad. Assign the profile back from the More actions menu. 13. - The iPad is joined to a network and can access the internet. " Any suggestions. It will work the second time. AC2 wipes the ipad, reinstalls IOS, it connects to the wifi successfully, starts to go through the process and fails around step 14. -Applied the Blueprint to the tablet while connected via USB. The request timed out". My fix was a force restart on the phone, install the profile, and wait for the profile to be recognize by Intune Comp Portal app. afgrecmrrdzclcoykfzu